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Where do I find my account and
validation numbers ?
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Are you looking to download a
demo version of an OTEA Software product?
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o
To obtain a demo product, if
you are not currently a registered product owner, enter your email address and
click
Create Temp Account. Your
temporary account number will be emailed to you. Enter the temporary account
into the account number box. You will not need a validation code to receive a
product demo.
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Are you a registered user of
an OTEA software (formerly Fast-Tax FPS) product?
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Run your OTEA software, from
the menu select help, then about. Within the about box, select the first option:
User Info. Your account number will be in the last two lines on this screen.
Both the account number and validation code are clearly labeled.
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My account number begins with
‘Z’ and I do not see my validation number.
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o
Recent improvements to Thomson
Reuter’s systems may have changed your account number from something like
“ZXXX-0000” to a ten digit numeric account number. If your user info screen
displays an account number beginning with the letter Z, then you do not need a
validation number. Simply type in your complete account number, e.g. ZABC-1234
into the account number field.
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I just bought my first OTEA
Software product and I am trying to download it.
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Find your Thomson Reuters
welcome email. This letter will contain your account number and validation code.
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I’ve tried all these things
and I still cannot get to my products page!
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Please contact OTEA sales at
onesourcesales.trustestate@thomsonreuters.com or
call 1-800-331-2533 for assistance.
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You may also contact technical support at
onesourcesupport.trustestate@thomsonreuters.com
or call 1-800-488-5567.
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